Question: How much are your shipping charges?
Answer: To insure you don't pay more than necessary, aSpecialGift.com uses a dynamic shipping calculator that
automatically calculates the shipping cost based on the delivery zip code and the weight of your package.
aSpecialGift.com uses UPS and the US Postal Service to ship orders. Our lowest shipping charge is $3.00 via First
Class Mail (US orders under 12 oz.) and $5.30 via US Priority Mail (US orders under 1 lb.). You will be offered a
choice of some or all of the following options during checkout based on weight and delivery zip code:
UPS Next Day Air
UPS 2nd Day Air
UPS 3 Day Select
UPS Ground
US First Class Mail
US Priority Mail
US International Priority Mail
Follow these steps to obtain the shipping costs for your order prior to checkout:
1. Add your item or items to the shopping cart.
2. While on the Shopping Cart page you will see 3 input boxes at the top for
Ship To City, Zip & Country.
3. Enter the Ship to City, Zip Code and Country then click on the Submit Button.
4. The next page will list the shipping options available with the cost for each and the number of business days it will take for your
order to be delivered from the day you place your order.
5. You can then return to the Shopping Cart where you can Continue
Shopping or go to Secure Check Out.
Question: Do orders that are personalized ship in 48 hours or does the personalization take longer?
Answer: aSpecialGift.com specializes in
personalizing and shipping your order in 48 hours. If there is a stock
availability issue with your order, we will notify you by email
(if you
provided an
email address) or by phone.
Orders that contain multiple items may take longer than
48 hours.
If you need to receive an order by
a certain
date, please advise us of that date in the Comments & Special
Instructions
box during checkout.
Question: How long will it take me to receive my order.
Answer: We strive to ship your order in
within 48 hours. Therefore, US orders will be delivered in 3-7 business days
based
on your zip code and the shipping option you choose. Canadian orders can
take up to 2-3 weeks and Drop
Ship orders (items that ship directly from the manufacturer) also have longer
delivery times. Drop Ship items are
clearly
marked on the web site. The
Shipping Options table during check out will display Days to Delivery from the
date
you place your order based on the shipping option you
select. The Days to Delivery can also be obtained using
the
Shipping Calculator on the Shopping Cart page.
Question: Where do you ship from?
Answer: We ship from Leland, NC which is just outside
of Wilmington, NC.
Question: What if I am not happy with my purchase?
Answer: We have a satisfaction guaranteed policy. If you are not happy with your purchase, we will make every
effort to rectify your complaint up to and including refunding your money. We cannot be responsible for incorrect
information provided on your order, so please be sure to carefully check all
dates and spellings. Gifts that are
personalized incorrectly due to a customer error cannot be
refunded, otherwise a web site credit will be given for
all
personalized orders. Complaints must be made within 10 days of receipt of your purchase. See Store Polices for
additional information.
Question: Will my email address or phone number be given or sold to other companies?
Answer: No. Email addresses and phone numbers are only used for contact information. We need to be able to
contact you if we have questions with your order and we also email a notice when your order is shipped. If you
do not provide an email, you will not receive an order confirmation or shipping notice. We may from time to time
email you offers or promotional information. You will be able to opt out and no further information will be emailed
to you.
Question: Can I pay by check or money order?
Answer: aSpecialGift.com accepts Money Order
payments only. Personal checks are not accepted. There is a
Pay by Money Order box during checkout directly below where the credit card information is entered. Click
on the check box and complete the order process. The address to mail your Money Order will be on your order
confirmation. Our mailing address is:
aSpecialGift.com
119 Division Drive
Leland, NC 28451
Your order will be processed within 48 hours of receipt of your Money Order
(aSpecialGift.com reserves the right to confirm the validity of Money Orders received which may delay processing of
your order.
You will be notified via email or phone if this should there will be a delay in processing your order.)
Question: Should I be concerned about entering my credit card information on-line?
Answer: Our checkout uses a
Networks Solutions secure certificate which provides secure encryption for all
credit
card transactions. When you go to the checkout you will receive
a little lock icon displayed in your browser. This
confirms that the information is being encrypted and cannot be intercepted by a
3rd party.
Question: How is my credit card information stored.
Answer: We do not store complete credit card numbers in one database or in any one location, therefore, your
credit card number can not be hacked by a third party.
Question: Do you ship to APO addresses?
Answer: Yes via US Priority Mail.
Question: Do you ship overseas?
Answer: No, currently aSpecialGift.com only ships to the US
and Canada including APO's, and Puerto Rico.
Question: Do you sell your products at wholesale or offer a drop ship program?
Answer: No, aSpecialGift.com is strictly an online retail store.
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