aSpecialGift.com is owned and operated by Bob and Clare Heinz. They began in the personalized gift business in 1990 with a Monograms Plus franchise in a regional mall in Manchester, CT. After running a successful "While you Shop" personalized gift business for 8 years they took the business on-line in 1998, creating aSpecialGift.com. After relocating to North Carolina in 2003, aSpecialGift.com moved to it's current location in Leland, NC. Over the years, aSpecialGift.com has expanded it's personalized gift options to include monogrammed, engraved, laser engraved, glass etched and full color printed merchandise. Bob and Clare have always maintained that "while you shop" concept to insure quick shipping of your personalized gift order. Most often orders ship within 24 hours, which of course excludes weekends and holidays. Christmas shopping season can be hectic, so orders may take a little longer during this time.

Our buyers shop the national gift markets at least twice a year to bring you the latest ideas and gift trends. While shopping our site. you will see a myriad of possibilities, limited only by your imagination. We can personalize your gift item for the most part any way you would like. Even though our site does not currently show you an approximation of what your personalized gift will look like, we are happy to email proofs to you for your approval prior to completing your order. You can request that service during check out in the Comments and Special Instructions box.

We understand that you have many choices when shopping for a gift on-line. We know we must earn your business through trust, top notch customer service, and quality products. We are always striving to improve our business to meet and exceed your expectations. When you call during business hours you will almost always speak to a person who is happy to help you or address your concerns. If you leave a message after hours or email us, you will get a timely response. We strive to provide quality merchandise that will make a much appreciated gift and when we personalize your gift we pay close attention to detail to insure a professional result.

• Useful Information
• We ship from Leland, NC 28451.
• We use UPS the US Post Office for shipping. You are presented a choice of shipping options during check out.
• Our busness hours are Mon-Fri 8:30am - 5:30pm eastern time.
• Our phone number is 910-371-2125.
• Our customer service email is customercare@aspecialgift.com. We also offer a live chat option.
• We do offer volume discounts. Just contact us for a quote.