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aSpecialGift.com Personalized Gifts | Store Policies Page

Store Policies

aSpecialGift.com has a satisfaction guaranteed policy. If you are not happy with your purchase, we will make every effort to rectify your complaint up to and including refunding your money, however, we cannot be responsible for incorrect information provided to us on your order so please be sure to carefully check all spellings. If you provide an email address when placing your order, you will receive an email order confirmation. Please review this carefully and contact us promptly to correct any errors. Gifts that are personalized incorrectly due to a customer error, cannot be returned.

Personalized merchandise that is correct per the order but you are unsatisfied with may be returned for a store credit, excluding shipping and handling charges. Merchandise must be returned in original packaging and packed sufficiently to avoid being damaged in shipping. Please contact us for a Return Authorization Number before returning merchandise. All personalized merchandise claims must be made within 10 days of receipt of merchandise.

Non-personalized merchandise may be returned for a full refund excluding shipping handling charges. Merchandise must be returned in its original packaging and in unused and sellable condition and packed sufficiently to avoid being damaged in shipping. Please contact us for a Return Authorization number before returning merchandise.
All claims must be made within 10 days of receipt of merchandise.

ALL CLAIMS FOR RETURN, EXCHANGE OR CREDIT MUST BE MADE BY THE ORIGINAL PURCHASER ON THE ORDER.

Our return address is:
aSpecialGift.com
119 Division Drive
Leland, NC 28451

In the event that replacement merchandise is shipped to you for any reason, your card will be charged for the amount of the replacement merchandise. A credit will then be issued to your credit card once we receive the original merchandise in original packaging and in unused and sellable condition.

aSpecialGift.com is not a shipping company. aSpecialGift.com uses US First Class Mail, US Priority Mail and UPS to deliver your packages. If you provide an email address while placing your order, you will be emailed a shipping notice when your order ships. UPS does offer a Tracking Number to track your package. US Priority Mail provides a Tracking Number too but their tracking information may not be as detailed as UPS, however, it does enable you to track your package in transit.

While we will do our best to work with these companies when shipping problems arise, aSpecialGift.com cannot be responsible for delays which may occur in the delivery of your order. If a package is lost, we will need to file a claim with the appropriate shipping company which can take several days to resolve. We handle these situations on a case by case basis.

Please be sure the Ship To address is correct and complete to include suite numbers and floor numbers. UPS charges a fee of up to $10.00 for any address corrections that may be required to deliver your package. This also includes any address changes while the package is in transit. Any UPS charges incurred by aSpecialGift.com due to incorrect, incomplete or a change of Ship To; address information will be billed to your credit card. Packages returned to us by US Mail will be reshipped upon verification of Ship To address and any additional shipping charges will be billed to your credit card.

aSpecialGift.com is not responsible for any Duty, Excise or VAT taxes which may be imposed on shipments outside of the USA.
Since Duties are taxes collected by the Government, they are not associated with nor included in any shipping charges you pay. The shipping charges are for delivery of your package. We have no control over Customs in your country, their policies and procedures or any Duties they may collect. It is the customer's responsibility to be aware of the laws governing Duties and Customs of their country for the merchandise they are purchasing.